CALL CENTER

WHAT IS CALL CENTER ?

A Call Center is a place where there is inflow and outflow of business calls related to either inbound or outbound processes. For inbound processes the Call Center can manage customer services, complaint handling, issue resolution and order taking calls. All these inbound calls are handled by BPO services provided by Centous.
For outbound calls the call center manages customer services, product upgrade, selling and marketing, awareness generation and many other processes. By outsourcing your BPO requirements to Centous you will be able to sit back and relax and be rest assured that your company’s reputation and image are in safe hands.

Centous leaves no stone unturned in seeing to it that that the best in class inbound and out bound call center solutions are provided to clients at competitive and reasonable costs.

Delivering Unprecedented Customer Experience with Simplified, Cost Effective Solutions !

With Centous you are always one step ahead of the competition. We are the best and we deliver the best, once you are with us you will forget the rest.  We Leave no stone unturned in providing customer delight. Our Work speaks for itself and we are committed and dedicated to BPO excellence…!!
Outsource our World class BPO Services Now….

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Important Links

  • CRM
  • DIGITAL MARKETING
  • WEBSITE DESIGNING
  • BPO OUTSOURCING
  • CALL CENTER
  • INDUSTRIES SPECIFIC
  • GOVERNMENT SURVEY CAMPAIGN
 

Today is the age of superfast computing and commerce. Gone are the days when customers had to line up at offices and shops to buy their product, serve a complaint, enquire about new products and ask for technical help. Today with the help of internet telephony and the internet things happen superfast and thus more and more big companies are going in for customer support call centers, especially the inbound ones. These companies find it more reasonable and easy tom outsource their inbound BPO to companies as that saves cost and also is easier to manage.

Companies outsource to BPO’s because:

  1. Saves Money
  2. Can concentrate on core competency
  3. BPO’s have their own expertise
  4. Easier to Manage
  5. Delegation of accountability and responsibility

We at Centous have a team of highly skilled and experienced professionals who make things easier for companies wishing to outsource their Inbound call center operations to us. Centous has over the years established a reputation of providing quality services at competitive costs. We approach each project with a strategic and well planned plan of action and see to it that the project becomes a success.

The Benefits of Outsourcing to Centous are:

  • Best Quality Services
  • 24×7 Assistance
  • Reasonable Service
  • WIN-WIN Approach
  • Professional Expertise

Thus by outsourcing your inbound call center to Centous you will always have a winning hand as we will leave no stone unturned to make your inbound campaign a success.

Our Clients

Few of our Esteemed Clients we work for

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