Today is the age of superfast computing and commerce. Gone are the days when customers had to line up at offices and shops to buy their product, serve a complaint, enquire about new products and ask for technical help. Today with the help of internet telephony and the internet things happen superfast and thus more and more big companies are going in for customer support call centers, especially the inbound ones. These companies find it more reasonable and easy tom outsource their inbound BPO to companies as that saves cost and also is easier to manage.
Companies outsource to BPO’s because:
- Saves Money
- Can concentrate on core competency
- BPO’s have their own expertise
- Easier to Manage
- Delegation of accountability and responsibility
We at Centous have a team of highly skilled and experienced professionals who make things easier for companies wishing to outsource their Inbound call center operations to us. Centous has over the years established a reputation of providing quality services at competitive costs. We approach each project with a strategic and well planned plan of action and see to it that the project becomes a success.
The Benefits of Outsourcing to Centous are:
- Best Quality Services
- 24×7 Assistance
- Reasonable Service
- WIN-WIN Approach
- Professional Expertise
Thus by outsourcing your inbound call center to Centous you will always have a winning hand as we will leave no stone unturned to make your inbound campaign a success.
An outbound call center helps you cultivate and pursue leads and generate reviews and feedback of their product or service. This information which is gathered is very critical and helps in making strategic and business decisions crucial for success. Outbound call centers are also involved in marketing and selling products and lead generation apart from many other functions.
Companies outsource to outbound call centers because:
- COST REDUCTION
- EXPERTISE IN BPO OPERATIONS
- CAN CONCENTRATE ON CORE COMPETENCY
- HASSLE FREE AND EFFECTIVE
Also an Outbound Call Center Finds out the customer behavior, market trends, product feedback and other invaluable information by conducting surveys with your patrons. We at Centous offer affordable and effective range of end to end solutions which help and assist you in improving the quality of your customer service of your business.
Companies are increasingly outsourcing to Centous as:
- Flexible and Customized set of services
- Skilled and dedicated experts
- Experienced work force
- Fantastic infrastructure
- Latest technology tools
- Quality checks
Also several performance metrics are utilized by our team to constantly assess the process and service quality.
B2B Appointment Setting
Just having a great product won’t do. You need to reach the correct decision makers who call the shots. Many times this becomes troublesome and difficult. Here where We come in and our B2B appointment setting expertise can help. At Centous we create high quality and lucrative B2B leads for your business. The leads are qualified based on your criteria and we also help procure appointments for salespeople.
We also provide all the information and assistance to ensure that the lead materializes and finally leads to profits and revenue through sales.
These are certain features we offer as part of B2B Appointment setting:
We provide appointment assistance where the appointments are pre fixed and assisted in every possible way. The venue and the contact details are provide in advance to enable smooth transactions to take place. Also data gathering takes place so that the appointment can materialize into a successful win-win event.
2.Transparent call recordings
All call recordings are transparent and can be accessed by the client whenever he wishes to. This way you can make sure that we are using the highest standards in creating and qualifying leads thus providing you with peace of mind that your work is being handled by the best of our capabilities.
3.Get the appointments YOU want
You have complete mastery over your product and no one knows your customers like you and thus you can provide us with the valuable customer you need to reach out to and we will handle the rest.
4.Target the right people at the right time
We don’t use clichéd speeches and scripts in our pitches and we promote you and company as part of your company and thus your valuable lead is safe with us and you can soon expect loads of business from your prospective client.
- CHAT SUPPORT
Centous also offers you the ability to assess all the live chat leads in Google analytics in order to you to make wise decisions while crafting your campaigns accordingly. This makes Centous the best place for all your chat process outsourcing requirements. By outsourcing your chat processes to Centous you not just save on cost but also hand over your business to a trusted partner which leaves no stone unturned in seeing to it that that your business is a fantastic success. All the software is available and there is no need to hire agents as all this is handled by Centous on your behalf.
As the process is a 24×7 process you can rest in peace as your business functions around the clock. This also helps you focus on your core competencies and maximize your business potential hassle free.
- Email support
Today a lot of customer interaction happens through E mail. Thus companies stay in touch with their customers through e-mail and thus Email Process Outsourcing is slowly but steadily gathering momentum.
By going with Centous you get access to experienced personal who have unique proficiency in email writing and support functions and who see to it that your client are happy and delighted. We at Centous have been able to deliver bespoke email support services to customers across industries, irrespective of their size of operations. We have a broad assortment of email support services to cater to the growing needs of businesses that has given us an edge over competition.
Collections is one area where every company has issues. Be it revenue, collection or HR issues and this is where Centous comes in. Inbound and Outbound collections have grown exponentially in the past 10 to 15 years. Also collections is one of the most challenging part of business and most businesses find it easier to outsourse it to a BPO.
Here are some reasons why by outsourcing your collections to Centous can help you in Collections:
It can Lower Costs
Collections is an expensive business and thus running your own collections call center does not makes sense. There are varied costs involved likePayroll, printing/mailing costs, skip tracing databases, analytics software, certifications, and compliance costs can quickly add up. Thus by outsourcing your collections to Centous you can connect them directly to the revenue and ensure successful collections.
2.It leads to Higher Revenue
Outsourcing your collections means better collections and thus your company’s revenue increases many times over. By outsourcing to Centous you can be sure that you will get the maximum revenue possible.
3.It leads to Improved Productivity
As your collections are now handled by experts the productivity and the efficiency improves and increases. Thus your company can maintain a shorter collections cycle and can make the best use of all possible resources.
4.Leads to Increased Collection Rates
As you need expert and trained agents to create an effective workforce who can handle and succeed in collection this can only be done at a BPO. Thus your collection rates increases and so does your revenue
With Centous your business is our business once you outsource to us and thus we employ only the best quality and trained agents who have sufficient skillset to handle all types of customers and deal with order taking without fail. With their fantastic communication skills and assistance and guidance they help the customer place their orders without wastage of time or any possible delay and thus this leads to more revenue and profit. The risk of false orders or other mistakes is almost completely obliterated and the company gains in reputation, sales and revenue.
At Centous we provide:
- 24×7 Order taking
- Qualified and trained staff
- Agents with excellent product knowledge
- Live Order taking and not automated ones
Thus with all these advantages your order taking can become easy and successful through outsourcing to Centous.
Centous provides state of the art call center setup for businesses at very reasonable costs. The setups can be customized according to need, requierements and budget and thus there is some option for all and everyone. You can use your old desktops and telephones and you can reduce costs for a economical setup if you are on a budget. Moreover the latest software and CRM are also provided by Centous.
These are certain features of Centous Call Center set up solutions:
- Trunk Wise Billing
- Extension Wise Billing
- Call Recording, Voice Mail
- Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
- Customization or feature updating as per client need
- Remotely Installation
- Technical support
- Admin, User and Group Rights
- Self Designable Web Based CRM
- Dialing Mode: Manual, Preview, Progressive or Predictive
- Call Billing Software
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- Inbound, Outbound or Both Call Setup
In todays new and technologically robust era it is critical to have good technical support or else that the customers will shift base. Today the Customer is the King and thus their expectations have skyrocketed and all organizations are feeling the need to improve on their customer and technical support. Centous is a BPO company which helps companies with their tech support. The size of the company does not matter and there is customizable support for everybody. We are backed by robust infrastructure and well-trained tech executives that have an ability of supporting customers from different industry verticals and diverse linguistic backgrounds.
Centous technical support outsourcing initiatives encompass wide range of products including televisions, software products, high end mobile phones, and work stations just to name a few. Our multi-location services ensure that our customers can have seamless access to our services without the restrictions of time zones. Your valued customers can use any convenient mode of communication such as live chat, instant messaging, telephone, and email to reach us anytime of the day.